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Welcome as a patient at FYSIOPULS. In connection with your treatments here at the clinic, it is necessary for us to record and process information about you.

1. What information do we process?

In connection with your treatment at the clinic, we record information about your health conditions for use in the record-keeping that we are obliged to carry out according to health legislation. The detailed rules can be found in Chapter 6 of the Authorization Act and the Medical Records Order (Bkg. No. 1090 of 28 July 2016 on 1090 on authorized healthcare professionals' patient records). In addition to the health information we record about you ourselves, we may receive health information about you from other health professionals, e.g. your doctor, according to the rules in Chapter 9 of the Health Act. The information is used for good and safe treatment of you and the administrative functions associated with this. We have a duty to store your information securely and confidentially. We may also register other information about you for billing purposes. This information is noted on the basis of the data protection regulation art. 6 pieces. 1, letter b and f [until 25 May 2018: section 6 of the Personal Data Act, subsection 1, No. 2 and No. 7]. [We may also use your contact information for sending newsletters or other marketing measures. In that case, we first obtain your consent. This use is based on the data protection regulation art. 6 pieces. 1, letter a [until 25 May 2018: the Personal Data Act § 6, subsection 1, no. 1].]

2. Disclosure of information

According to the Health Act, we have a duty of confidentiality about your health and other sensitive matters, but if necessary, we can exchange your health information internally among our staff. Dissemination of health information outside the clinic may, as a rule, only take place with your consent. In special cases, according to the rules in the Health Act, disclosure can take place without consent. It will typically be for other healthcare professionals, e.g. your own doctor. The detailed rules on this can be found in Chapter 9 of the Health Act.
The information we have registered for settlement purposes is exchanged with payment intermediaries to the extent necessary to complete the payments. If your treatment is fully or partially paid for by someone other than yourself, e.g. by your region or by an insurance company, we will also pass on information about the treatment to the person who has to pay.

3. How long is the information kept?

Your record is kept for the period determined by the Agency for Patient Safety. The applicable period is 5 years from the latest note in the journal, cf. section 15, subsection of the journal executive order. 2. In special cases, the record can be kept longer. Information used for settlement purposes is stored for as long as is necessary for settlement and accounting purposes.

4. Your rights regarding the information

You can gain insight into which information we have registered about you by contacting us. According to Section 24 of the Authorization Act, we may not delete information in your record, but if you believe that there are errors in the record, you can ask for an addition to be made. For information that is not included in the patient record, you have the right to have incorrect information corrected or deleted. You also have the right to ask us to stop processing such information about you.

5. Complaint

Complaints about our processing of your personal data can be submitted to the Danish Data Protection Authority, Borgergade 28, 5th floor, 1300 København K. You can find more information about the Danish Data Protection Authority at Supervision of the rules in health legislation is carried out by the Agency for Patient Safety.

You can find the agency's contact information at


6. Newsletters

If you choose to sign up for our email newsletter, the email address you submit to us will be sent to MailChimp, which provides us with email marketing services. We consider MailChimp to be a third-party data processor.

Your e-mail address remains in our own - and in MailChimp's - database as long as we continue to use MailChimp's services for e-mail marketing or until you specifically wish to be removed from the list. You can do this by unsubscribing using the unsubscribe links included in our newsletters or by requesting removal via email .

When you request removal by email, you must send your email to us using the email account that subscribes to our newsletters.

When you sign up for the newsletter, you provide your name and email address. We only use this information to be able to send you the newsletter and personalize the content. 

Information about your use of the newsletters - including whether the newsletters are opened, for how long they are open, when the email is deleted and whether links are clicked - is collected by our IT system in anonymized form. We use this information to improve our service so that we can target and adapt the content to the recipient's interests to an even greater extent. 

Your personal data is stored until you unsubscribe from the newsletter. Upon notification, the information is deleted by us and our data processor. 

We do not pass on your information to third parties.

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